Frequently Asked Questions
Channel 67 Subscription Information
What are the terms and conditions of my Channel 67 subscription?
Which subscription is right for me?
How do I upgrade?
How do I change my profile information?
Recommended PC Settings
What are the minimum requirements for Channel 67?
How can I optimise my Windows Media Player for Channel 67 Premium?
How can I optimise my Windows Media Player for Channel 67 Online+?
How do I check the speed of my broadband connection?
What should my security settings be?
Common Issues
How do I get out of the login loop?
How can I reduce buffering?
Can I use a different PC to view a match?
Can I retrieve my forgotten password?
Payment Issues
How do I change my card details with RBS WorldPay?
How do I cancel my subscription?
Contact Us
How can I contact the Channel 67 team?
Channel 67 Subscription Information
Click here to be taken to the terms and conditions page.
Channel 67 Online+ or Channel 67 Premium is available outside of the UK & Ireland, this is due to contractual reasons. In order that we can comply fully with these restrictions, we have procedures in place to ensure that only those from outside those areas can use it. If you attempt to connect to a Channel 67 Online+ or Channel 67 Premium stream from within the proscribed areas (we can verify this by the IP address of your computer), you will be denied access to the stream.
Channel 67 Online is available worldwide.
For more information or to subscribe please click here.
To upgrade you must first log in to your account. When you have logged in click on the upgrade button below the welcome message at the top of the screen. You will be taken to a page where you can confirm your user details and select your new subscritpion package. On confirming your details you will be taken through the payment process to complete your upgrade, by starting a new agreement. This process can also be used to downgrade your subscription, if necessary.
To change your login password or to change your details, i.e. name, address, telephone number, email address, please login and click on Edit Account, which is below the welcome message at the top of the screen.
Recommended PC Settings
For Channel 67 Online you need to have:
- A PC running genuine Windows XP with Service Pack 2 or Vista
- Internet Explorer 6 or 7
- Windows Media Player 9 or greater
- A broadband connection for video archive material, although dial up will be sufficient for live audio commentary. Please use a wired connection, not wireless, to reduce the potential for buffering.
For Channel 67 Online+ you need to have the same set up as above AND a broadband connection of at least 512Kbps but preferably 1Mbps for access to the live match video. Please use a wired connection, not wireless, to reduce the potential for buffering.
For Channel 67 Premium you need to have a PC with a minimum of an Athlon or Pentium 4 processor running at 2.6Ghz, 2GB of RAM and a 256MB graphics card. The PC should also have:
- Genuine Windows XP with Service Pack 2 or Vista
- Internet Explorer 6 or 7
- Windows Media Player 9 or greater
- An uncontested broadband connection with a sustained download rate of 2Mbps to access the high bandwidth Premium content. Please use a wired connection, not wireless, to reduce the potential for buffering.
Unfortunately, at this stage Channel 67 cannot support the Mac or Unix operating systems.
In the TOOLS > OPTIONS > PERFORMANCE panel on the player, turn off automatic speed detection and choose the T1 (1.5Mbps) setting to ensure that Media Player has reserved enough bandwidth for the stream. You should then select buffering and input 60 for the number of seconds to buffer. Also, please ensure you are not using a wireless connection.
In the TOOLS > OPTIONS > PERFORMANCE panel on the player, select automatic speed detection. You should then select buffering and input 30 for the number of seconds to buffer, if you encounter buffering during a match you should increase this number. You should turn down video acceleration as well. Also, please ensure you are not using a wireless connection.
There are several website that will check your connection speed. These will give an indication of the actual speed rather than the 'up to' speed given by some ISPs. ThinkBroadband is a UK website which offers a speed test applet.
Channel 67 now utilises an encryption service on live matches which may cause some users some problems in accessing our service. In order to minimise the chances of a security problem, we would ask you to please try the following steps:
- Please open Windows Media Player and select Tools > Options.
- Choose the Player Tab; ensure that both “Download codecs automatically” and “Connect to the Internet” are chosen.
- Choose the Privacy Tab; ensure that the top four boxes are check marked. Please clear your History and Caches.
- Choose the Security Tab; choose "Zone Settings", Ok, Default, and Apply.
- Choose the File Types Tab, select All, and Apply.
- Choose the Network Tab; under "Streaming Protocols", check-mark all four protocols. In the "Streaming Proxy Settings" area; highlight each protocol and choose "Configure." Choose “Autodetect” for each and Apply.
- Close Windows Media Player.
Next, open Internet Explorer and choose Tools > Internet Options.
- Choose the Privacy Tab; set the slider to Medium.
- Choose the Security Tab; set the slider to Medium. If there is no slider; choose Custom, Medium, Reset, Default, and Apply.
- Return to the General Tab; please delete your Cookies and Temp Internet Files, including all Offline Content.
- Close Internet Explorer (very important) and then open it again to login into our site.
Common Issues
Please ensure you are using Internet Explorer and not Firefox or an alternative browser.
The security in place for Channel 67 requires that your PC be set to the correct date, time and timezone for your location. If you are getting caught in the loop you must check your time and date settings in the control panel. To allow Channel 67 to deliver a license you must ensure that your date, time and timezone are all set correctly.
The Channel 67 Online+ content is multi-streamed. Sometimes the WMP tries to be too clever in streaming the content at too high a bit-rate. If you go into the options panel on the player, tell it that you have a lower connection than you have. The advertised speeds on your ISP do not apply to external internet content anyway, so the speed of what you get will be much slower. Turning down lower than your connection speed should alleviate buffering. You should turn down video acceleration as well. Also, please ensure you are not using a wireless connection.
Yes, but you are only allowed to logon to Channel 67 from one PC at a time. Simultaneous logons from different computers can result in suspension of your account with no possibility of a refund.
Yes, if you have forgotten your password please use the link on the menu bar above, or click here.
Payment Issues
You can change your credit card details with RBS WorldPay by accessing your account on RBS WorldPay's shopper site, http://www.rbsworldpay.com/shopper/index.php?page=recurring, using the username and password they sent you when you first subscribed.
If you didn’t keep these details there is a Forgotten your Password link on that page. You will need your Agreement ID (you’ll find it on the emails RBS WorldPay send you every month) and your email address.
You can cancel your subscription by accessing your account on RBS WorldPay's shopper site, http://www.rbsworldpay.com/shopper/index.php?page=recurring, using the username and password they sent you when you first subscribed.
If you no longer have these details then send your username for Channel 67, your Agreement ID from RBS WorldPay and the date you first subscribed to Web Help and we will try to cancel it for you.
You can contact the Channel 67 team by clicking on the “Email Webhelp” buttons on the site, the contact us option on the menu bar or email webhelp@celticfc.com.
If you are emailing with a problem, please provide as much information as possible, including your username and any screenshots of the problems you've encountered, if possible. Also send details of the steps you've taken and what has happened.
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